Fiona Lynch is a seasoned Chatbot Conversation Designer who currently serves as a Senior Specialist in Conversational AI at On. With a strong academic foundation in English and History from NUI Galway, Fiona began their career in customer service and hospitality before transitioning to the tech sector. At SumUp, Fiona led the conversation design for a customer support chatbot, focusing on user journey mapping and conversational best practices. They have a proven track record of integrating customer feedback to enhance chatbot performance and optimize support processes.
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