Paul Byron

Paul Byron is a seasoned professional with extensive experience in customer success and account management, currently serving as the Customer Success Director at ON24 since February 2001. Paul leads customer success initiatives for a portfolio of strategic global clients, effectively collaborating with cross-functional teams to achieve an impressive client retention rate of 88%. Prior roles at ON24 include Senior Technical Account Manager and Account Manager within Client Services, where Paul successfully managed key accounts and cultivated strategic relationships. Earlier career experiences included a production role at KQED Public Television, showcasing artistic talent in the San Francisco Bay Area. Paul holds a B.A. in English, Literature, and Photography from the University of California, Berkeley, along with additional educational credentials from San Francisco State University.