Christopher S.

Christopher S. has a diverse work experience in the field of technical support. Christopher began their journey as a Senior Technical Support Specialist at Constant Contact in 2007. In this role, they provided technical support to customers remotely, focusing on email spam complaint levels and compliance.

In 2011, Christopher joined Lattice Engines as a Senior Technical Support Engineer. Christopher coordinated with internal users and Fortune 100 clients, resolving complex escalated issues related to the company's predictive analytics and lead scoring SaaS platform. Christopher also played a crucial role in developing internal support processes and acted as a liaison for product fixes and enhancements.

After that, Christopher worked as a Senior Technical Support Engineer at Demandware, where they provided senior-level technical support to users of the Demandware platform. Christopher managed advanced technical issues and created knowledge bases to enhance customer satisfaction.

Christopher joined Onapsis Inc. in 2016 as a Senior Engineer and Team Lead in Technical Support. Christopher managed technical product issues and collaborated with various teams to resolve customer problems. Christopher also created and maintained a knowledge base and provided training to new hires.

In 2018, Christopher was promoted to Manager of Global Technical Support at Onapsis Inc. Christopher led a high-performing team and improved coverage hours while decreasing response times and improving customer survey scores. Christopher also introduced new customer-focused metrics.

Recently, Christopher was appointed as the Director of Global Technical Support at Onapsis Inc. Christopher pioneered and implemented the global support strategy, aligning and evolving the business strategy to scale support operations into global markets. Christopher planned and delivered a multi-year strategic plan and focused on staffing, talent development, training, and expanded global support hours.

Christopher S. studied English at the University of Massachusetts Lowell, where they earned a Bachelor of Arts degree. Christopher also obtained a Certificate in Project Management from the same university.