Denada Arapi is an experienced HR professional with a strong background in the telecommunications industry, currently serving as the Head of Customer Care and Experience Department at ONE Albania since 2025. Previously, they held several key roles, including Head of Recruitment, Development & Org. Changes at ONE Albania and Senior Expert at Telekom Albania, where they focused on process optimization and strategic management. With a degree in Finance/Accounting from the University of Tirana, Denada possesses expertise in negotiation, budgeting, and analytical skills, dedicated to enhancing customer satisfaction through exceptional service delivery.
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