Michelle H.

Michelle H. has extensive experience in workforce management and customer service operations, currently serving as a Workforce Management Analyst at ONE since April 2022, where responsibilities include producing call volume forecasts and generating staffing schedules. Prior to this role, Michelle worked as a Customer Service Manager at ONE, overseeing agent performance, quality assurance, and customer launches. Michelle's previous experience includes roles at Even as Member Operations Manager and Member Operations Specialist, and positions at Blue Cross and Blue Shield, Xerox, and Johari Family Services, demonstrating a strong background in quality assurance and customer support. Michelle holds a Bachelor's Degree in Elementary Education from the University of North Carolina at Charlotte and a Certificate in Data Analytics from Wake Technical Community College.