Nancy P. has extensive experience in customer experience training and support services management, currently serving as a Customer Experience Trainer at One Inc since March 2022, where responsibilities include creating training documentation and curriculum for the Support Relationship Management team. Prior to this, Nancy held several key positions, including Support Relationship Manager at Brokerage Engine and Support Services Manager at FIS, as well as Manager of Partner Services at Paymetric, focusing on streamlining project launches and enhancing customer satisfaction. Nancy's career began in 1993 as IT Manager at Master Tile, with various application support roles at companies such as Garden Ridge, Logica (CGI), Fuel Quest, and Paymetric, demonstrating a strong commitment to improving customer service and operational efficiency across diverse IT environments.
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