Vivek Ranjan is a results-oriented professional with over 15 years of diverse experience in Fintech, e-commerce, telecom, and call center operations. Currently serving as a Senior Manager at One97 Communications Limited since 2023, Vivek previously held positions including Manager of Service Excellence at Vodafone Idea Limited and Assistant Manager Training at Concentix Daksh India Pvt Ltd. With expertise in Training & Quality, Service Excellence, Risk & Compliance, and Project Management, Vivek has a proven track record in driving operational excellence. Vivek earned a PGDBA in Marketing from Symbiosis Centre for Distance Learning and a BCA in Computer Science from Indira Gandhi National Open University.
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