Andrew Pearson has over two decades of experience in technical support, product management, and service improvement roles across various companies in the software industry. Career began at Associated British Ports as an Accounts Assistant, followed by a Technical Support Specialist position at TSG. Andrew held multiple technical support roles at IRIS Software Group, ascending from Technical Support Analyst to Senior Support Analyst and Support Line Manager. A transition to Advanced Computer Software Group involved roles such as Software Support Line Manager and Service Improvement Lead, incorporating aspects of product management and UX research. Subsequently, Andrew served as Product Manager and currently holds the position of Senior Product Manager at Advanced.
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