Raphael Francis is a seasoned professional in financial operations and customer experience with extensive experience in the credit and collections industry. Previously, they served as the Group Working Capital Director at Kantar from 2021 to 2024, and prior roles included Deputy Billing and Credit Manager at Capita Asset Services and Head of Transactional Finance at CareTech. Raphael demonstrated a strong ability to lead large teams through significant transformations while improving working capital processes. They are currently the Director of Financial Operations and Customer Experience at OneAdvanced, focusing on enhancing financial processes and customer interaction.
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