William Micklam is an accomplished IT Operations leader with extensive experience in SaaS environments and IT Managed Services. They have successfully managed and developed teams to enhance service delivery, particularly in critical sectors such as healthcare. William held various leadership roles at Advanced, including Technical Director for Operations and Head of Cloud Services, where they drove innovation and operational excellence. Earlier in their career, they served in technical support and engineering roles, building a solid foundation in customer service and technical operations. Currently, William is seeking a senior leadership position in a customer-centric organization to leverage their expertise.
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