Tom Kent

Tom Kent is currently a Service Delivery Manager at Onecom, where they create and provide service reports, oversee managed service review meetings, and manage major incidents. Previously, Tom worked as a Service Delivery Manager at Olive Communications UK, enhancing customer relations and ensuring service excellence. Their career began with roles such as Sales Advisor at John Lewis and Customer Care Advisor at 5G Communications. Throughout their professional journey, Tom has consistently focused on service quality, customer satisfaction, and proactive problem-solving.