Will B.

Will B. is an accomplished operational, sales, and experience leader with a passion for delivering world-class customer outcomes that drive loyalty and brand advocacy. Currently serving as the Head of Customer Experience and Head of Business Operations at Onecom, Will utilizes a customer-centric strategy and data-driven insights to enhance operational efficiencies and improve customer satisfaction. Will has a proven track record of significant achievements, including a 70-point increase in NPS within a year and a 390% increase in delivered revenue through operational transformation. With a commitment to continuous learning, they actively engage in professional development to stay ahead in the ever-evolving customer landscape.