Mark Lum

Mark Lum, MBA, is a seasoned professional currently serving as a Product Engineer at O'Neil Digital Solutions, where responsibilities include collaborating with the sales team to understand customer needs and developing bespoke mini-applications to showcase product solutions. Previously, Mark held the position of Business Analyst II, focusing on impactful project delivery and cross-departmental collaboration to enhance organizational performance. Mark's experience also includes roles as a Customer Success Manager at Escalon Services, Inc. and Blameless, emphasizing relationship building and customer education, and a Customer Relationship Management Specialist at DealerCenter, where technical support and CRM campaign management were key functions. Mark holds a Master of Business Administration from California State University, Long Beach, with a focus on disruptive technology and sustainability, and a Bachelor's degree in Business Administration and Management from California State University, Los Angeles.