Marco Rocchetti

Implementation Team Lead, Customer Success at OneLocal

Marco Rocchetti has a diverse work experience spanning multiple companies and roles. Marco is currently working at OneLocal as an Implementation Team Lead in Customer Success since June 2022. Before that, they worked at Shopify from April 2019 to June 2022, where they held the positions of Technology Services Team Lead and Launch Engineering Lead. Prior to Shopify, Marco worked at Intelex Technologies Inc. as the Director of Global Services from September 2018 to April 2019. Marco also held the roles of Manager of Customer Engagement, Team Lead/Project Consultant in Customer Engagement, and Project Consultant in Customer Engagement at Intelex Technologies Inc. from 2014 to 2018. Marco started their career at HelpSTAR.com in February 2007 as a Professional Services Consultant and Team Lead, where they managed team members and developed internal company procedures. Before that, they worked at UPS Supply Chain Solutions Inc. as an IT Service Desk Analyst from January 2006 to February 2007.

Marco Rocchetti attended CDI College from 2005 to 2006, where they earned a degree in Network Administration. In 2010, they attended Loyalist Certification Services and obtained a certificate in ITIL® Foundation Examination, focusing on Information Technology. Marco then pursued further education in 2013 at Sheridan College, specializing in Sales & Business Development. In 2020, they obtained a certification in "The Six Morning Habits of High Performers" from LinkedIn.

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Timeline

  • Implementation Team Lead, Customer Success

    June, 2022 - present