Chris Castillo is an experienced Problem Manager currently working at ONEOK since September 2025, focusing on service outages and root cause analyses. Prior to this role, Chris served as Major Incident & Problem Manager at Newrez LLC from December 2019 to September 2025, where leadership was provided in incident response coordination and continuous improvement strategies. Previous roles include Major Incident & Problem Manager at Caliber Home Loans Inc., Critical Incident & Problem Manager at GameStop, and Incident, Problem, Change, and NOC Manager at Sirius XM Radio Inc., where Chris implemented critical incident management processes and change management frameworks. Chris began a career in technology as Infrastructure & Telecom Manager at Stream Energy, overseeing a variety of infrastructure initiatives. Chris holds a degree from Texas Tech University.
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