Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.

Information Technology

Internet

Software

Onepilot

Adrien Hugon

Pierre Latscha

Sacha Béraud

Bastien Hullessen

Lucas Bornert

Kenza El Ghadouini

Chahinèze Akli

The Operations Team at Onepilot is responsible for overseeing the implementation and optimization of the company's ticketing system to ensure seamless, 24/7 customer support. They handle tasks such as coordinating with clients, managing operational workflows, and ensuring that support agents can resolve complex issues efficiently. Additionally, they work on expanding operational capabilities in new markets and continuously improving the overall efficiency and performance of Onepilot's services.

Operations Team

The Leadership Team at Onepilot is responsible for setting the company's vision, strategy, and overall direction. They oversee critical functions such as product development, financial management, operations, technology, and customer relations to ensure the company's software solution effectively enhances customer support and drives business growth.

Leadership Team

The Account Management Team at Onepilot is responsible for maintaining and strengthening relationships with clients, ensuring they maximize the benefits of Onepilot’s ticketing system. This team works closely with clients to understand their needs, provide tailored solutions, and support them in achieving faster response times and increased sales. They also handle any escalations, oversee the onboarding process, and ensure continuous client satisfaction and retention.

Account Management Team

The Engineering Team at Onepilot is responsible for designing, developing, and maintaining the company's advanced ticketing system software. This team ensures the platform is robust, scalable, and capable of delivering a fast and reliable 24/7 human response to customer support queries. They tackle complex technical challenges to optimize response times and enhance the overall user experience, contributing to increased sales and customer satisfaction.

Engineering Team

The Founders & Executives team at Onepilot is responsible for setting the strategic vision and direction of the company, leading innovation in developing the ticketing software solution, fostering key partnerships, and ensuring operational excellence. This team collaborates closely to drive growth, improve customer support services, and enhance overall company performance.

Founders & Executives

The Sales and General Management Team at Onepilot is responsible for driving revenue growth, managing client relationships, and overseeing daily operations. This team focuses on acquiring new customers, retaining existing clients, and ensuring seamless integration and utilization of Onepilot's 24/7 ticketing software solution to optimize client support and increase sales.

Onepilot

Org chart

Teams

Operations Team

Leadership Team

Account Management Team

Engineering Team

Founders & Executives

Sales and General Management Team

Offices

Onepilot

Org chart

Teams

Operations Team

Leadership Team

Account Management Team

Engineering Team

Founders & Executives

Sales and General Management Team

Offices

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