oneservice is a trusted global partner to the Life Science, Diagnostic, and Medical Device industries, providing comprehensive outsourced service solutions — including Field Service, Depot Repair, Refurbishment, Installation, Maintenance, Training, Logistics, and Customer Support.

Founded with the vision to reshape the industry standard, oneservice introduced a unique outcome-based working and billing model that makes collaboration simple, transparent, and predictable — all within long-term, trusted partnerships.

Whether acting as your complete service organization or as an extension of your existing team, we enable you to expand service coverage, reduce costs, and increase system uptime — all without compromising your brand experience.

Behind this model stands a global network of certified field service specialists — trained directly by our partners, representing their brands, and delivering the same level of quality and customer delight as their own employees.

As customer expectations and cost pressures continue to rise, oneservice helps companies stay focused on their core business and innovation.

Beyond operations, oneservice is also pioneering service excellence learning and consulting — offering the first complete solution to achieve customer delight through service excellence via our online academy, blended eLearning, and advisory services.

Headquartered in Switzerland with subsidiaries in Germany, the UK, and the USA, the oneservice leadership team brings over 25 years of global industry experience, supporting organizations of all sizes with consulting, learning, and outsourcing solutions.

One partner. One team. One standard of excellence.
At oneservice, we don’t just deliver service — we deliver customer delight at scale.

oneservice

This office likely focuses on global product strategies and executive leadership for international operations.

Firststrasse 8

The office at Im Tiefen See 62 specializes in financial services and client demand management in Darmstadt, Germany.

Im Tiefen See 62

Matthias Raquet

This department focuses on providing on-site support and maintenance for equipment and systems to ensure optimal performance and customer satisfaction.

Field Services

This department focuses on providing assistance and support to customers to enhance their satisfaction and resolve inquiries.

Customer Service

This department oversees the strategic direction and financial management of the organization.

Executive Leadership

This department focuses on driving sales growth and developing strategic business partnerships.

oneservice

Org chart

Teams

Field Services

Customer Service

Executive Leadership

Sales and Business Development

Offices

oneservice

Org chart

Teams

Field Services

Customer Service

Executive Leadership

Sales and Business Development

Offices

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