Ellen Terchila

Ellen Terchila is an accomplished executive with extensive experience in customer success and management across multiple organizations. As Chief Customer Officer at OneSource Virtual since September 2025, Ellen oversees customer success initiatives. Prior roles include Chief Customer Officer at Hootsuite and Electric, where responsibilities encompassed customer success, support, and account management, driving retention and optimizing customer experience. At Marigold, Ellen served as SVP of Customer Success, managing renewals and expansion for various martech brands. Previous positions at Workday included Director of Customer Success for multiple regions, focusing on customer satisfaction and retention. Ellen's career began at Ariba and Accenture, where strategic sourcing and consulting were primary focuses. Ellen holds a B.S. in Public Relations from Syracuse University.