Kate Brady is a seasoned professional in continuous improvement and customer experience with extensive experience spanning over a decade. Currently serving as the Shared Services Continual Improvement Leader at OneSource Virtual since July 2024, Kate established and leads a team dedicated to digital transformation and operational excellence. Prior to this role, Kate held various positions at All Covered from July 2011 to April 2024, including IT Service Director, where notable achievements included transforming the Enterprise Customer Experience and managing a team for enterprise client onboarding. Kate's background also encompasses roles in remote support and technical services, demonstrating a strong commitment to customer satisfaction and process optimization. Kate holds an Associate's degree in Computer and Information Sciences from High Tech Institute Phoenix.
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