Russell Pope is a seasoned professional with extensive experience in services readiness, coaching, process improvement, and operations management. Currently serving as Services Readiness Team Lead at OneSource Virtual since October 2022, Russell oversees the onboarding of new service customers and ensures technology configuration and testing. Prior roles include People Development Coach and Service and Repair Leadership at Asurion, where responsibilities encompassed coaching cross-functional teams and enhancing the customer experience. As Process Improvement Manager at Gadgetfix, Russell established repair standards and internal training certifications. Russell's earlier experience includes roles in operations management at SupportSpace, Ltd. and project estimation at AM Technical Solutions, Inc. Russell holds a Bachelor of Science in Computer Software Engineering from Western Governors University.
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