Ada Pardo

Ada Pardo currently serves as a Senior Service Delivery Manager at OneSpan, where responsibilities include fostering customer relationships, managing onboarding processes, handling major incidents, and improving customer support tools. Prior experience includes roles at Worldline Global as a Junior Service Delivery Manager and Atos, where Ada managed IT service desk transitions, created training materials, and analyzed service trends. Ada's background also features freelance work in language instruction and translation, as well as experience as a tutor, honing skills in task and time management, client relations, and strategic planning. Educational credentials include a Master's degree in Management Psychology from Uniwersytet WSB Merito Bydgoszcz and a Bachelor's degree in English Philology from Nicolaus Copernicus University.