Joy Kim

Joy Kim is a seasoned professional with extensive experience in customer success and relationship management. Currently serving as a Senior Customer Success Manager for Strategic Accounts at OneSpan since March 2022, Joy oversees a significant renewal quota of $5.5 million ARR. Previously, as a Mid-Market Account Executive at OneSpan, Joy received recognition in 2023 for successfully closing 10+ new logo businesses and enhancing the brand's presence in the competitive eSignature market across the US and Canada. Joy's tenure at BMO Financial Group from October 2010 to March 2021 involved various roles, including Relationship Manager for Public Companies, where a remarkable transformation of a 300+ commercial client portfolio was achieved, exceeding deposit and revenue growth targets. Additional contributions at BMO include managing commercial and personal banking portfolios as well as receiving accolades for performance. Educational qualifications include a Bachelor of Arts in English from The University of British Columbia, complemented by studies at Douglas College and Langara College.