Randy Ervin is a dedicated IT Support Engineer with a focus on Incident Management and expertise in ServiceNow, currently serving as a Technical Support Engineer at OneStream Software since May 2024. Prior experience includes roles as an Application Support Engineer at Unily from May 2021 to February 2024, emphasizing Service Level Management and metric monitoring. Randy's background also includes serving as a Service Desk Analyst at Encore Technologies and as a Student IT Help Desk Technician at the University of Cincinnati College of Nursing. Randy holds an Associate's degree in Computer System Support Technology from the University of Cincinnati, earned between 2016 and 2020.
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