Heather Forst, MBA, is a seasoned customer success and operations executive with over 20 years of leadership experience driving retention, revenue, and team excellence in the SaaS industry. Currently serving as the Head of Customer Success at OneText, Heather previously held key roles at companies such as Smart Energy Water and mPulse Mobile, where notable achievements included spearheading a successful Salesforce training program and leading mergers and acquisitions. A graduate of Chapman University with a Bachelor of Business Administration and an MBA from the University of Southern California, Heather combines strategic insight with operational efficiency to foster client value and growth. Outside of professional endeavors, Heather enjoys experimenting in the kitchen and supporting women in business.
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