Jim Monroe

Jim Monroe is a Chief Customer Officer at OneTrust, bringing over 20 years of experience in executive roles focused on customer success and operational excellence. Previously, they have held influential positions at companies including Ada Support and Cisco AppDynamics, where they led global customer experience teams. Jim's extensive background spans product management, consulting services, and customer support, alongside a strong emphasis on SaaS portfolio retention. They have also contributed as Director of Professional Services at Plateau Systems and VP of Consulting Services at Saba Software. Throughout their career, Jim has championed a customer-centric culture and optimized business processes.