Justin Chappell

Justin Chappell is a seasoned professional with extensive experience in customer service and customer experience leadership roles across various industries. Justin held positions such as Service Manager at GEICO and Cingular Wireless, where responsibilities included performance monitoring and team management. As a Global Director of Customer Success at Ellucian and Sage, Justin focused on driving customer outcomes and optimizing the customer lifecycle. Additional roles include Director of Client Services at Smarsh, Director Customer Experience at QTS Data Centers, and AVP Global Customer Experience at Hyland, emphasizing cross-functional collaboration and customer value. Currently, Justin serves as the Founder and CXO at CSX Innovations and holds several advisory roles, including Executive CS Advisor and Career Coach at csGuru and Head of Digital Strategy, CX and Operations at OneTrust. Justin's educational background includes studies at Bryant and Stratton College.