Kieran Appleton

Kieran Appleton is a seasoned professional in incident and escalation management with over two decades of experience in the technology sector. Currently serving as a Senior Incident & Escalation Manager at OneTrust since July 2022, Kieran is tasked with designing and implementing global incident and problem management processes for a Forbes 100 company. Previously, Kieran spent 20 years at SITA, where roles included Major Incident Manager overseeing high-priority incidents and Senior Analyst in Flight Operations Customer Application Support, focusing on infrastructure availability and cross-departmental collaboration for issue resolution. Kieran's expertise lies in developing scalable processes that exceed industry standards and maintaining high levels of customer service throughout complex incident management.