Nusrat S. is a seasoned professional with extensive experience in customer success and account management, currently serving as a Senior Customer Success Manager at OneTrust since January 2022. In this role, Nusrat leads post-sale engagement, onboarding, and retention efforts, contributing to a 17% increase in product adoption through the development of a Customer Success Playbook. Previously, at Clarabridge, which was acquired by Qualtrics, Nusrat operated as a Business Consultant and Senior Enterprise Business Development consultant, focusing on client insights and account growth. Nusrat's background also includes roles in sales development and laboratory assistance across various healthcare and biomedical institutions. Nusrat holds a Bachelor of Science degree in Human/Medical Genetics from The University of Huddersfield.
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