Zack Ezzo is an experienced professional in customer success and application support, currently serving as the Manager of US Customer Success at OneTrust since June 2019. During this tenure, Zack established the first North America/Brazil Customer Success team and hired and trained a team of six Customer Success Managers. Prior to this role, Zack was the Customer Success Lead at OneTrust, where significant contributions included the implementation of support KPIs and process improvements during GDPR compliance efforts. Previously, Zack spent over 13 years at Philips Healthcare SL as a Senior Application Specialist, where responsibilities encompassed supporting a wide range of applications and providing high-level customer service, in addition to serving as a Nuclear Medicine Application Support Engineer. Zack holds a Bachelor of Business Administration in Computer and Information Systems Security/Information Assurance from Georgia State University.
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