Lourdes Urtiaga

Lourdes Urtiaga is an experienced customer service representative with a demonstrated history of supporting clients across various sectors. Lourdes has been with OneUnited Bank since June 2020, providing assistance with account inquiries and delivering excellent customer service. Prior experience includes a role at DentaQuest from April 2013 to May 2019, where Lourdes helped members understand their benefits and locate dental providers. Additionally, Lourdes worked at CVS/Caremark from June 2006 to October 2012, aiding members with medication refills and coordinating with healthcare providers. Lourdes holds a high school diploma from Miami Coral Park Senior High School, completed in 1997.