Charlène Devroede is the Head of FPS Customer, Partner & Collection Services at Oney, where they currently lead initiatives focused on enhancing customer satisfaction and operational efficiency. Previously, Charlène held various positions in customer care and operational excellence, including roles at Blech and Conduent, where they managed customer operations and drove continuous improvement projects. Charlène's expertise is supported by a strong educational background, including an MBA and certifications in performance management. Their dedication to customer relations and process optimization has been pivotal throughout their career.
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