Mike Eyl

Mike Eyl serves as the Senior Director of Customer Experience at Onfleet since September 2025. Previously, Mike held the position of Head of Customer Success at Shepherd Veterinary Software, leading a team that managed over 200 simultaneous onboardings while achieving a 97% Customer Satisfaction score and minimizing response times to under two minutes for thousands of monthly support tickets. Prior roles include Senior Manager of Customer Success at Synapse and Compass, where improvements in onboarding processes and customer engagement strategies significantly enhanced customer adoption and reduced churn. Mike began a career in customer programs at Microsoft and served in the US Army as a Senior Organizational Trainer, demonstrating leadership and training acumen. Mike earned a Bachelor of Science in Business Management from Jacksonville University.