Silvana Resende

Silvana Resende currently serves as a Consultora de Viagem Pleno at Onfly since October 2023. Prior to this role, Silvana spent nearly five years at MaxMilhas, where positions ranged from Agente de Atendimento ao Cliente to Monitora de Operações, focusing on customer service excellence. Silvana's experience also includes a role as Analista de Atendimento Digital at Atento, managing customer interactions via email and proprietary systems. As a professional Sindica, Silvana successfully administered residential condominiums, overseeing human resources, construction projects, financial transactions, and conflict resolution. Additional roles include Supervisora da Qualidade at Partner Rubber Ind and administrative support at various companies. Silvana holds a Bachelor's degree in Accounting from Anhanguera Educacional and certifications in Quality Management from UNATEC BH.