James Louvier is currently the Director of Subscription Services at Onit, where they lead global managed services teams to enhance the legal operations of enterprise customers through a SaaS platform. With over a decade of experience in SaaS and professional services, James focused on operational excellence and customer retention, successfully implementing service delivery models that drive measurable business outcomes. Previously, they held various roles including Special Claims Adjuster at Farmers Insurance and Business System Analyst at AIG, where they directed complex projects and developed client partnerships. James continues their education in Business Administration with a focus on Finance at the University of Houston and Houston Community College.
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