Marc Trees has over 20 years of experience in the financial and customer service industries. Marc has held various managerial and leadership roles in companies such as Ocwen Financial Corporation, Bank of America Home Loans, Saxon Mortgage, Aurora Bank FSB, 24/7 Customer, Drive Financial Services, and Capital One. Throughout their career, they have excelled in overseeing dialer operations, strategy formulation, contact strategy planning, and implementing change control processes. Marc has also managed teams, developed agent skill-sets, built risk-based campaigns, and tailored lead management strategies. Marc'sexpertise in data analysis and automation has resulted in significant time and cost savings for the organizations they have worked for.
Marc Trees attended The University of Texas at Arlington from 1995 to 1998, where they pursued a degree in Computer Science. However, the specific degree earned is not provided. In addition to their formal education, Marc also has certifications in various technologies, including Aspect Enterprise Campaign Manager (ECM / ALM), Aspect Unified IP (UIP / Director), Aspect Workforce Management (WFM), Avaya PDS, LiveVox, and Serenova CxEngage. The specific dates or months when they obtained these certifications are not mentioned.
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