Amy Casebolt is an Executive Customer Success and Customer Experience Leader specializing in the B2B SaaS space. Currently serving as the VP of Customer Success at onPhase, Amy focuses on scaling customer success strategies and delivering data-driven solutions. Previously, Amy held various leadership roles at LINQ, where they achieved significant improvements in customer satisfaction and retention metrics, including a 215% increase in overall company NPS. With a background in education and expertise in managing cross-functional teams, Amy is dedicated to enhancing customer experiences and driving organizational growth. They received numerous accolades, including the Integrity Award and the People-Centric Award, for their commitment to ethical leadership and fostering collaborative environments.
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