Rachel Schaefer

Rachel Schaefer is a Senior Customer Success Manager at OnShift, bringing 10 years of experience in the computer software industry. They have previously held roles in customer success at ServicePro and FormFire, where they focused on ensuring clients' software needs were met and building strong relationships. Rachel earned a Bachelor's Degree in Journalism, Public Relations, and Marketing from Bowling Green State University. In their current position, they manage enterprise client relationships, provide training, and contribute to key customer success initiatives.