Ying Jiang has extensive experience in customer success and healthcare technology, currently serving as Vice President of Customer Success at Ontada since November 2023. In addition to this role, Ying Jiang is an advisor at ClinEco and Genesis Medical Research Group, both emphasizing innovation in clinical trials and diversity in healthcare, respectively. Previous positions include Senior Vice President of Customer Experience and Delivery at conversationHEALTH, Senior Vice President of Customer Success & Professional Services at Real Chemistry, and Global Head of Customer Success at Pinnacle 21. Ying Jiang's career began at TTC, LLC, followed by roles at IMS Health and IQVIA, focusing on client operations, product strategy, and customer success. Ying Jiang holds a Bachelor’s Degree in Pharmaceutical Marketing & Management from the University of the Sciences in Philadelphia.
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