Michael O'Brien is an experienced professional specializing in client services and technical support, currently serving as the Client Services Team Lead at Ontellus since June 2018. O'Brien has a strong focus on client-driven solutions, with a keen ability to identify trends and opportunities for improvement. Prior to Ontellus, O'Brien provided freelance PC tech support and graphic design services from 2004 to 2018, showcasing extensive expertise in desktop hardware, software applications, and network connectivity. O'Brien also has a background in IT support and administration, having volunteered at First United Methodist Church-Houston from 2004 to 2010. O'Brien holds a Bachelor of Business Administration in Business Administration, Management and Operations from the University of Houston-Downtown and is pursuing continuing education at Rice University.
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