Benjamin Crider is an experienced professional in customer operations and support, currently serving as the Director of Customer Operations at Ooma, Inc. since June 2019, where significant efficiencies were achieved through team leadership and cost reductions exceeding 40%. Prior to Ooma, Benjamin held the position of Customer Support Manager at Broadsmart, Inc., building a US-based support team and developing training materials, and previously at magicJack, where responsibility included enhancing call center efficiency and developing support teams. Earlier career roles at Charter Communications involved generating and analyzing call center reports, and technical roles at Verizon Wireless and Sprint focused on customer service and troubleshooting. Benjamin holds an Associate of Science degree in Computer Programming from St. Charles Community College.
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