Eric Grennell has extensive experience in customer onboarding and technical support within the telecommunications industry. At Mitel, Eric served in multiple roles, including Senior Manager of Customer Onboarding and Director of Global Customer Onboarding, focusing on delivering exceptional onboarding experiences for UCaaS services in North America and Australia. Eric's career includes significant positions at Ooma, Inc. as Director of Enterprise Technical Support, FluentStream as Senior Manager of Voice Ops Engineering, and ShoreTel as Project Manager and Network Engineer, where responsibilities involved designing and managing UCaaS customer implementation processes and troubleshooting VoIP systems. Eric holds a Bachelor's degree in Management Information Systems from the Rochester Institute of Technology.
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