Ryan O'Shea is an experienced product manager currently working at Ooma, Inc. since November 2023, following the acquisition of 2600Hz, where Ryan held the position of UCaaS Product Manager and Technical Support Team Lead from February 2021 to November 2023. Prior roles include Technical Support Team Lead at Sangoma, responsible for handling escalations and training agents, and Telecommunications Technician II at TruComm SBS, focusing on structured cabling and installation of business phone systems. Ryan began a career in technical support as a specialist at Digium, followed by positions as an APC Support Engineer and Onboarder at AbacusNext, and as a Combo Technician at Central Scott Telephone. The professional journey started as a Senior Support Technician at TechTeam Global and a Shift Manager at Taco Bell. Ryan holds an Associate in Applied Science degree in Computer Systems Networking from Eastern Iowa Community College.
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