Melissa Lee is a Product Owner at RapidDeploy since November 2022 and a Business Analyst at Open Box Software since January 2020. With previous experience as a Language Specialist at Atura from October 2018 to January 2020, Melissa specializes in chatbot language and logic design within the Fintech industry, requirements elicitation, and Natural Language Processing training. Additionally, Melissa has worked as a freelance copy-editor from 2015 to January 2020, improving academic texts, and served as a Lecturer in Academic Literacy at Stellenbosch University in 2018. Melissa's educational background includes a Master of Arts in Linguistics and various qualifications in business systems analysis and copy-editing. Research interests focus on AI and NLP.
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