Open
Mohammad Gharbat is a seasoned technology leader and founder with extensive experience in AI and software engineering. Currently, as the Founder of Open, Gharbat is driving innovation in AI customer support, following a strategic pivot in mid-2024, with the company backed by Y Combinator’s Winter 2024 batch. Previously, Gharbat served as Engineering Manager at Mollie, overseeing the customer monitoring team and spearheading automation initiatives for merchant onboarding using advanced machine learning and business rules. Gharbat's background also includes a role as Engineering Lead at Zid, where two successful products were launched, and contributions as a Software Engineer at OpenSooq, where Gharbat's code achieved significant performance metrics. Gharbat's educational background includes studies at Y Combinator, Dublin City University, and the University of Jordan.
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Open
We resolve 60-80% of your customers’ complex support issues via phone, email, and web, reducing your costs by over 50%