Tom Mason

Tom Mason has a diverse work experience in the field of technical support and consultancy. Tom started their career in 2008 at Network Integrity Services Ltd, where they provided technical support and assistance to customers. This involved configuring and managing PCs, servers, and networks, and promoting business development.

In 2012, Tom joined Open GI as a Technical Consultant. Tom provided technical consultancy services to new and existing customers, including network and hardware upgrades, system specifications, and developing solutions. Tom also assisted with escalations to 3rd level support facilities.

Later, Tom took on the role of Technical Delivery Lead at Open GI. In this position, they were responsible for quality assurance, maintaining service standards, and ensuring team compliance with procedures. Tom also acted as a point of contact for support escalations, addressing customer issues, and maintaining professionalism.

Overall, Tom's work experience highlights their expertise in technical support, consultancy, and customer service.

Tom Mason obtained a BSc in Computing from Coventry University between 2005 and 2008. Tom also received several certifications from Microsoft, including MCSA: Windows Server 2012 in 2014, MCSA: Windows Server 2016 in 2020, MCSE: Productivity in 2021, and MS-100 Microsoft 365 Identity and Services in 2021.