Open GI
Tom Mason has a diverse work experience in the field of technical support and consultancy. Tom started their career in 2008 at Network Integrity Services Ltd, where they provided technical support and assistance to customers. This involved configuring and managing PCs, servers, and networks, and promoting business development.
In 2012, Tom joined Open GI as a Technical Consultant. Tom provided technical consultancy services to new and existing customers, including network and hardware upgrades, system specifications, and developing solutions. Tom also assisted with escalations to 3rd level support facilities.
Later, Tom took on the role of Technical Delivery Lead at Open GI. In this position, they were responsible for quality assurance, maintaining service standards, and ensuring team compliance with procedures. Tom also acted as a point of contact for support escalations, addressing customer issues, and maintaining professionalism.
Overall, Tom's work experience highlights their expertise in technical support, consultancy, and customer service.
Tom Mason obtained a BSc in Computing from Coventry University between 2005 and 2008. Tom also received several certifications from Microsoft, including MCSA: Windows Server 2012 in 2014, MCSA: Windows Server 2016 in 2020, MCSE: Productivity in 2021, and MS-100 Microsoft 365 Identity and Services in 2021.
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Open GI
We are a leading technology provider supporting the general insurance market. As a software partner, we have a strong reputation for reliable, robust platforms. Consequently, our software has been widely used and trusted by brokers, insurers, MGAs and underwriting agencies across the UK and RoI for over 40 years. Our head office is based in Worcestershire and we are part of the Open International Group. Today, the Group employs over 500 people with additional offices located throughout the UK and Europe in Winchester, Milton Keynes, Skopje and Krakow.