Rick Miller is a Senior Voice and Collaboration Engineer at Open Technology Solutions, LLC, where they deploy voice within Microsoft Teams and assist in the design and configuration of the Five9 CCaaS application. Previously, Rick held roles across various organizations, including positions as a Telecommunications Solutions Engineer at Conduent, Telecom Site Manager at Xerox, and Senior Avaya Voice Engineer at the University of Utah. With a background in telecommunications dating back to their service as a Surface Sonar Technician in the United States Navy, Rick has developed a robust skill set in voice and collaboration technologies.
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