Lois Newman

Lois Newman is a seasoned professional in customer success and engagement, currently serving in dual roles in GTM | Customer Enablement and GTM | Customer Success at OpenAI since January 2024. Previously, Lois held the position of Enterprise Customer Success Manager at Miro, where responsibilities included managing the full post-sale customer experience lifecycle for 30 Enterprise accounts. Lois also worked as the National Engagement Manager for Voice Services at Lifeline Australia, focusing on partner and volunteer connectivity during the pandemic, and as Customer Service Delivery Manager at Healthdirect Australia, where management of customer service operations and support for the National Health Services Directory were key duties. Lois's educational background includes a Bachelor of Science in Psychology from the University of East Anglia and various leadership courses from the Australian Institute of Management.