Marisa Wang is an accomplished professional with extensive experience in customer success and account management. Currently serving as an Account Director at OpenAI since February 2024, Marisa previously held the position of Strategic Account Management Lead at Plaid from May 2018 to February 2024, where an effective team managed post-sales accounts for major clients, contributing to 30-50% of the company's revenue. Prior roles include Enterprise Customer Success Manager at Reflektive, partnering with top clients like Comcast, Disney, and Uber to enhance performance management; Technical Consultant in Client Success at Opower, where custom solutions were delivered; and Senior Client Success Analyst focusing on energy efficiency reports. Earlier experience as a Process Engineer at Honeywell involved engineering support across multiple sites. Marisa holds a Bachelor of Science in Engineering with a specialization in Chemical and Biomolecular Engineering from the University of Pennsylvania.
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