Mohammad Ahmad

Mohammad Ahmad is an experienced professional in customer enablement and training, currently serving as Manager, Customer Enablement & Solutions at Opencare.com since January 2020. Key achievements include implementing substantial improvements to the customer enablement cycle, reducing activation time by over 7 business days, and onboarding over 200 new customers with a high satisfaction score of 4.8/5. Prior roles include Training Documentation Specialist at Manulife Bank of Canada, where training materials were developed for over 500 sales representatives, and Coordinator, Talent & Development at Shoppers Drug Mart, where employee training programs were enhanced to improve new hire satisfaction. Mohammad holds a Bachelor of Arts in Sociology from the University of Waterloo.