Louise Botella

Louise Botella is a seasoned professional with a robust background in student success and customer management, currently serving as a Senior Student Success Manager and Team Lead at OpenClassrooms since September 2021. During this tenure, Louise has focused on operational efficiency within the CSM team, student/client management across various sectors, and the implementation of an AI tool while fostering an Agile project environment. Previous roles include Customer Success Manager at 26 ACADEMY, where Louise managed a team and oversaw objectives and metrics analysis; Editrice at Lextenso, focusing on editorial oversight of legal publications; and Co-founder and Editorial Director at Nihon365, aimed at showcasing Japan's diverse aspects. Additionally, Louise has held various educational roles, including developing pedagogical materials and teaching English. Academic qualifications include a Master's degree in publishing from the University of Strasbourg and a Scrum Master degree from OpenClassrooms.